In this guide

Important Notes:

A reboot may be required after The Key installation has been completed. Please note that users with versions of Windows that are no longer supported by Microsoft will see a prompt to that effect each time they log in to the system. In all cases, .NET 4.7 will be required to run The Key. If this is not already present, it will be installed as part of The Key’s installation process.

Minimum Software Pre-requisites

Processor: Dual core 1.6GHz

RAM: 3GB of System Memory

Free HD: 1GB

Upload Speed: 0.5mBit/s

Download Speed: 2mBit/s

Operating System: Microsoft Windows 8.1 or later

Screen Resolution: 1024 x 768

Screen Density: 96ppi Only

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Recommended Software Pre-requisites

Processor: Intel Core i3 2.4GHz or comparable processor

RAM: 4GB or greater of system memory

Free HD: 10GB

Upload Speed: 2mBit/s

Download Speed: 8mBit/s

Operating System: Microsoft Windows 8.1/10 – 64 bit

Screen Resolution: 1366 x 768

Screen Density: 96ppi Only


  • Windows 10 in S mode is not supported

  • Microsoft Excel is required for some reports

  • Office365 supported with locally installed versions

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Apple Mac Software Pre-requisites

The Key will operate on an Apply Mac that meets the minimum requirements already outlined when running Boot Camp. The Key will also operate via Parallels (NOT in coherence mode). Due to the nature of this application, the minimum requirements are increased, and outlined below:

The Key (Mac OS running Parallels – NOT in coherence mode) Requirements

Processor: Intel Core i5 2.8GHz processor from 2015 or later. Note that at least 2 CPU cores will need to be allocated to the Windows environment.

RAM: 8GB or greater of system memory. At least 4GB to be allocated to the Windows environment.

Free HD: 10GB (SSD recommended)

Upload Speed: Minimum of 2mBit/s

Download Speed: Minimum of 4mBit/s

Operating System: Microsoft Windows 7 or later (Parallels Desktop 11 required for Windows 10 support)

Screen Resolution: 1024 x 768, 16 bit

Screen Density: 96ppi Only


  • Microsoft .NET 4.7 is required as per the standard Windows minimum requirements

  • All requirements should be checked against those published by Parallels

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Downloading the Software

The software can be found on our website and accessed by clicking here.

For registered users clicking the Reinstall button will download a copy of the setup.exe file required to install The Key.

New users will need to register prior to installation, using the form shown above. Once registration is complete a link to download the same setup.exe file will be made available.

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Installing The Key

The installation process can be run by double-clicking the downloaded setup.exe file. At this point, the installation routine will check to ensure that all necessary applications are installed – this means the appropriate version of .NET and Crystal Reports. If any of these items are not already installed then one of more of the following messages may be displayed. In each case, click on Accept to install that piece of software.

Once all of the pre-requisite elements have been installed, The Key Setup Wizard will launch.

Navigate through the Wizard using the Next button. Initially, the Wizard will confirm the location where The Key will be installed.

Please note: users of 32-bit Windows will not see the ‘(x86)’ text

The next screen displays the licence agreement:

Select I Agree and click Next to continue. This will start the installation process, and a successful completion is shown by the following window which will be displayed.

Click Close to end the Setup Wizard.

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First Launch of The Key

When The Key is first launched after a new installation, a dialogue box will appear requesting the licence key. This is sent out as part of the company’s registration process.

Upon entering the licence key, click Next. This will initiate a check for any updates to The Key that have been made since the setup files were created. There will usually be an initial update to The Key, and this will also include any corporate customisations, if appropriate.

Clicking on OK will start the update, and progress is monitored in the dialogue box that is displayed.

Once the update is completed, a confirmation window is displayed.

Upon clicking on OK, the standard The Key login box will be displayed.

The Key has now been installed and is ready for use.

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